MERCEDES BENZ OAB
The Project
The Mercedes OAB (Aftersales Booking) a flagship project aimed at transforming how Mercedes-Benz customers engage with aftersales services. This app enables users to effortlessly book any service their vehicle may require, ranging from simple tasks like replacing a broken glass to more complex operations such as engine repair. The goal was to deliver a user-friendly and efficient platform that reflected Mercedes-Benz’s legacy of luxury and excellence while addressing the practical needs of its customer base.
Objective
The primary objective of the project was to provide Mercedes-Benz customers with a seamless, intuitive, and efficient aftersales service experience. This would replace the cumbersome and time-consuming traditional methods of booking services through phone calls or in-person visits. We aimed to build a digital product that aligned with the brand’s high standards of convenience and performance while also meeting the business’s goal of streamlining aftersales processes and increasing customer satisfaction.
